Shipping Policy

Order Processing

All orders are processed after successful payment confirmation. Orders are typically processed within 1-2 business days, excluding Sundays and public holidays.

Once your order is processed and dispatched, you will be notified with the relevant shipping details and tracking information, where available.

Shipping Charges

PuJoy Fashion offers FREE SHIPPING on all orders across India.

There is no minimum order value required to qualify for free shipping. No shipping charges will be added to your order at checkout.

Delivery Locations and Timelines

We deliver across India through third-party courier partners and India Post.

Estimated delivery timelines may vary depending on your location, but generally take 4-5 business days from the date of dispatch.

Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, or other unforeseen logistical circumstances.

Order Cancellation

Orders can be canceled before dispatch. Once an order has been dispatched, cancellation is not allowed.

We are not responsible for delays caused by courier services or external factors. However, we will make reasonable efforts to assist you in tracking your shipment and resolving delivery issues.

Delivery Responsibility

The risk of loss or damage to the product passes to the customer upon successful delivery, subject to the rights and remedies described in our Return Policy and applicable law.

Customers are responsible for providing accurate and complete shipping addresses and contact details at checkout.

PuJoy Fashion shall not be responsible for failed deliveries resulting from incorrect or incomplete information provided by customers.

Failed Delivery and Returned Shipments

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, we reserve the right to cancel the order.

Although standard shipping to customers is free, actual return-to-origin courier and handling costs may apply in such cases. Any applicable refund deductions will be communicated to the customer and handled in accordance with applicable law.

Damaged Packages or Products

If you receive a damaged package or product, please report the issue within 3 days of delivery.

Please provide your order details along with relevant photographs or an unboxing video, where available, to help us review the issue.

Claims submitted after the 3-day return window may not be accepted, subject to applicable law.

For eligibility conditions, return procedures, and return shipping arrangements, please refer to our Return Policy.