At PuJoy Fashion, we strive to ensure customer satisfaction. However, returns and refunds are subject to the following terms:
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Eligibility for Returns
Returns are accepted only under the following conditions:
The product is defective or damaged.
The product delivered is incorrect.
The product does not match the description on the website.
Requests for return must be raised within 48 hours of delivery.
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Non-Returnable Cases
Returns or refunds will not be accepted in the following cases:
Size or fit issues.
Change of mind or personal preference.
Minor color variations due to lighting or screen differences.
Products that have been used, worn, washed, or altered.
Products returned without original packaging.
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Return Process
1. Contact us via phone or email within 48 hours of delivery.
2. Obtain the return address and confirmation from our support team.
3. Pack the product securely in its original packaging.
4. Ship the product using a reliable courier service or India Post.
5. Share the parcel tracking details along with your order information via email.
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Return Shipping Charges
Return shipping costs will be borne by PuJoy Fashion only in cases where the product is defective, damaged, or incorrect.
Customers must use a standard courier service and share valid tracking details.
Shipping charges will be reimbursed or covered up to a reasonable standard amount.
PuJoy Fashion reserves the right to reject excessive or unreasonable shipping charges.
In all other cases (if approved under exception), return shipping costs will be borne by the customer.
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Inspection and Approval
Once the returned product is received, it will be inspected.
Refund will be processed only if the product meets the return conditions.
If the product does not meet the criteria, it may be rejected and sent back to the customer.
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Refund Process
Approved refunds will be processed within 5-7 business days after inspection.
Refunds will be issued via bank transfer to the account provided by the customer.
Customers must share correct bank details (Account Number, IFSC, Account Holder Name).
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Important Notes
PuJoy Fashion is not responsible for delays caused by courier services or banks.
Shipping charges (if any) are non-refundable.
Only the product value will be refunded.
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Contact Information
For return requests or queries, please contact:
Phone: +91 9339009200
Email: pujoy.in@gmail.com
Address:
PuJoy Fashion
Shyamasree Pally, 7 No Bijoynagar
Naihati, West Bengal - 743165
India
By placing an order with PuJoy Fashion, you agree to this Return and Refund Policy.